2 years ago I purchased an Emachines computer for my son. Overall it has worked well for him and done the job. The OS crashed here not to long ago.
If you look on the side of the computer there is a long number on a certification decal issued by Microsoft. It proves without doubt that I own and have the right to use use a copy of MS Vista Home.
Microsoft sells licenses to computer manufactures in large blocks and gives them the right to resale as installed software on a new machine. When you purchase a new computer that license is contained in the key on the decal. You own that Key # copy of that OS.
Emachines is refusing to supply me the software I already own. They are insisting I pay them money to get the software I already own. I told the nice gentleman at the other side of the on-line chat to have a Merry Christmas and that I was going to have roast beef for dinner.
You shouldn't have to pay to get something you already own.